Returns and Refunds Policy

30-day return window

Daily Plaza keeps a single catalog of 1,000 pieces in White Plains, Maryland — desks and workspace storage on one side, cushions, throws and small accents on the other. Every order ships free, with no minimum spend: returns run 30 days from the delivery date, and refunds reach PayPal in 5–7 business days after the parcel is back in White Plains.

Picture a living room refresh — sectional, rug-height side table, throw pillows. Handling is 1–2 business days, transit is 3–5, delivery is free, and if the sectional is too deep for the doorway you have 30 days to send it back.

Condition requirements

To qualify for a full refund, an item must be:

• Unused and in the condition you received it
• In its original packaging, including inner boxes, corner protectors, hardware bags and inserts
• Complete, with all parts, tools, manuals and accessories
• Free of stains, pet hair, odors and structural damage caused after delivery

Assembling an item to check whether it fits is fine. Keeping it assembled for several weeks and then returning it is not: assembled furniture that shows wear may be subject to a partial refund to cover refurbishing.

How to start a return

1. Email [email protected] within 30 days of delivery with your order number and the item you want to return.
2. We reply within one business day with a return authorization and packing instructions.
3. Repack the item in its original packaging and write the return authorization number on the outside of the box.
4. Ship it to the address below, or use the prepaid label we send you when the return is our fault.

Return address:
Daily Plaza Returns
10412 Markby Ct
White Plains, MD 20695
United States

Please do not ship a return without an authorization number - unmarked parcels are difficult to match to an order and can delay your refund.

Return shipping costs

If the item arrived damaged, defective, or was not what you ordered, we cover return shipping and send a prepaid label. For change-of-mind returns, you arrange and pay for return shipping, and we do not charge a restocking fee. Original outbound shipping was free, so there is nothing to deduct from your refund on that side.

Refund timing: 5-7 business days

Once your return reaches our White Plains warehouse, we inspect it within one business day and issue the refund to your original payment method. Refunds appear within 5-7 business days after inspection. Because PayPal is our standard checkout, refunds return to the PayPal account, bank account or card used for the purchase; your bank may take a few additional days to post the credit.

We email you at each step: when the return is authorized, when it is received, and when the refund is issued.

Damaged, defective or incorrect items

Report damage, defects or a wrong item within 48 hours of delivery with photos of the packaging and the product. We will send a replacement part, a replacement item or a prepaid return label at no cost to you. Manufacturing defects covered under this policy include broken frames, failed joinery, non-functioning mechanisms and missing hardware; normal wear, misuse and accidental damage are not covered.

Exchanges

The fastest way to exchange an item is to return it for a refund and place a new order, which reserves stock immediately. If you would prefer a direct exchange, email us and we will hold the replacement while your return is in transit.

Items that cannot be returned

• Clearance or final-sale items marked as non-returnable on the product page
• Items returned used, stained, assembled with visible wear, or missing parts
• Custom or personalized pieces once production has started
• Gift cards

Cancellations

Orders can be cancelled free of charge before they are picked. Once a shipping label has been created, the order must go through the standard return process. Email us as soon as possible and we will check the order status.

Questions

Email [email protected] or call +1 301 379 2585, Monday to Friday 9:00-17:00 ET. Full delivery details are in our shipping policy.